1. Do I have to be present during the session?
In order to get the most out of our work together, it is important that you be present so that you can learn the skills to continue on after I leave. For the sake of time and productivity, it's also important that our work be uninterrupted by kids, phone calls, texts, or emails.
2. Are you also a cleaning service?
Typically, physical grime (dirt, dust, crud, cobwebs, etc.) accompanies clutter. Doing a good cleaning is essential to decluttering and organization. Throughout the session, minimal “light cleaning” may be necessary such as vacuuming or wiping down a dusty shelf, but organizing services are not the same as cleaning services. Any thorough cleaning should be handled by yourself or a cleaning professional before or after our session.
3. Do you purchase and install any necessary supplies or equipment?
Any equipment or installation necessary for completing a job (i.e. shelving, tools) is the responsibility of the client. This should be considered before or after our session. Since the goal of decluttering is about making do with less, I prefer to reuse and repurpose what you already have over purchasing new products. However, in some instances certain items may be needed. We can discuss any needs you have and how we can proceed. Clients sometimes request that I shop for supplies for them. In this case, I charge a full-rate for shopping (standard hourly rate plus reimbursement for purchases).
4. Do you remove any trash, donations, or recycling?
The process of organizing typically involves separating items into various categories. I can certainly make recommendations for how and where to properly dispose of items, but I do not dispose of these items myself. You can find a list of places for where to recycle, sell, and donate items under the Resources tab of my website.
5. How do you handle personal and confidential information?
I am very sensitive to confidentiality. Your privacy, like my own, is very important to me. All information seen, heard, or discussed with clients will be held in the strictest confidence.
6. How do I schedule and pay for your services?
Simply call or email me to set up a time to begin. Organizing sessions are no more than 4 hours at a time and require a 3-hour minimum. Payment (cash or check) is due at the end of each session. All payments are nonrefundable and are nontransferable. Please note, there will be an additional charge of $40 for any check returned for insufficient funds. I do not accept credit cards at this time.
7. What if I have to cancel or reschedule?
No problem. Please provide at least 48 hours' notice to avoid a $50 cancellation fee.